Influence of the Implementation of Information Systems on Performance in Small and Mid-sized Enterprises: an Empirical Study in Colombia

Abstract

The study of information systems is a relevant aspect in literature of the company’s competitive factors. On the theoretical base of the literature, this work develops an implementation model of the information systems of small and mid-sized enterprises in Colombia. The model proposed seeks to analyze the impact exerted by the factors of implementing information systems on the dimensions of quality and the individual and organizational performance, determined by the performance of users of information systems. To develop this objective, an empirical study was carried out with information from 107 Colombian SMEs. The statistical contrast of the hypotheses proposed was carried out via multivariate linear regressions through ordinary least squares. The results obtained permit inferring that organizations that offer greater support in the implementation of the information system improve the quality of the system and the quality of the information service; additionally, in terms of costs and operational efficiency, favor the company’s organizational performance. This work contributes to the literature on the measurement of the information system within the context of SMEs, permitting to identify processes of change in the way of measuring their effectiveness and their incidence in the performance variables

Authors

  • Omar Javier Solano Rodriguez
  • Domingo García Pérez De Lema
  • Juan J. Jesus Bernal García

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Keywords

Author Biographies


Docente, Facultad Ciencias de la Administración, Universidad del Valle, Cali, Colombia.Integrante del Grupo de Investigación Gestión y Evaluación de Programas y Proyectos - GYEPRO. Magister en Administración de Empresas (MBA), Especialistas en Sistemas Gerenciales, Contador Público. E-mail: omar.solano@correounivalle.edu.co

Catedrático de Universidad, Director de la Oficina de Emprendedores, Facultad de Ciencias de la Empresa, Universidad Politécnica de Cartagena (UPCT), Cartagena, España.Investigador responsable del Grupo de Investigación de Economía Financiera y Contabilidad de la UPCT. Doctor en Ciencias Económicas y Empresariales, Universidad de Murcia, España.E-mail: domingo.garcia@upct.es

Catedrático, Director del Departamento de Métodos Cuantitativos e Informáticos, Universidad Politécnica de Cartagena (UPCT), Cartagena, España.Investigador responsable del Grupo de Investigación de Métodos Cuantitativos e Informáticos para la Economía y la Empresa de la UPCT. Ingeniero Superior de Telecomunicación, Universidad Politécnica de Madrid, España.E-mail: Juanjesus.bernal@upct.es
Published
2014-11-12
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How to Cite
Solano Rodriguez, O., García Pérez De Lema, D., & Bernal García, J. J. (2014). Influence of the Implementation of Information Systems on Performance in Small and Mid-sized Enterprises: an Empirical Study in Colombia. Cuadernos De Administración, 30(52), 31-43. https://doi.org/10.25100/cdea.v30i52.28
Section
Research