Management training and skills development for hotel managers

  • Luis Arcadio Castro Milano

Abstract

Human talent is the cornerstone to promote responses from the entrepreneurial "new logic" to the needs of changes in the behavior of the binomial relationship between supply and demand in hotels dedicated to the management and service delivery based on  people. For this reason, conscientious, ethical, motivated, and trained managers are needed committed to satisfying internal and external customers. This  scientific and technological research article, based on the theme:  human resource management and leadership, explores the formation and development of managerial competencies in human talent management jobs in the hotels listed in the National Tourism Registry (RTN, for the term in Spanish) and categorized as five star hotels. The discourse is based on applied field and transactional research, conducted in Venezuela in the state of Nueva Esparta, specifically in Margarita Island. The dissertation concludes by demonstrating the need to immediately undertake the formation and development of managerial skills in tourist accommodation establishments. It recommends taking advantage of tax incentives established by Venezuelan legislation to fund training and development of managerial competencies.

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Author Biography

Luis Arcadio Castro Milano
Profesor Agregado Adscrito al Departamento de Servicios Turísticos de la Escuela de Hotelería y Turismo, Núcleo de Nueva Esparta, Universidad de Oriente, Venezuela. Investigador adscrito al Centro de Investigaciones Turísticas (CITUR). Investigador “A” acreditado por el Programa de Estímulo a la Innovación e Investigación (PEII) del Ministerio del Poder Popular para Ciencia, Tecnología e Industrias Intermedias, Venezuela. Coordinador de los Cursos Especiales de Grado de la Licenciatura en Hotelería. Coordinador del Área de Hospitalidad de la Licenciatura en Hotelería.
Published
2013-02-12
How to Cite
CASTRO MILANO, Luis Arcadio. Management training and skills development for hotel managers. Cuadernos de Administración, [S.l.], v. 28, n. 48, p. 64-76, feb. 2013. ISSN 2256-5078. Available at: <http://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/456>. Date accessed: 16 dec. 2018. doi: https://doi.org/10.25100/cdea.v28i48.456.
Section
Research

Keywords

development, hotels, managers, skills, tourism, training