GUERRERO, G. R. Customer Service Quality in Large Supermarkets in Ibagué, Colombia: Analysis through the SERVQUAL Multidimensional Scale. Cuadernos de Administración, [S. l.], v. 30, n. 52, p. 54–64, 2014. DOI: 10.25100/cdea.v30i52.30. Disponível em: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/30. Acesso em: 29 mar. 2024.