Pérez-Bonfante LA. Proposal for a model of quality measurement and its impact on wealth. cuad.adm. [Internet]. 2016 Sep. 7 [cited 2024 Apr. 19];32(55):7-18. Available from: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/4254