MAYO ALEGRE, Juan Carlos; LOREDO CARBALLO, Néstor Alberto; FERNÁNDEZ COBAS, Luis Carlos; BAUZÁ VÁZQUEZ, Eriberto. The service quality assessment in the banking services context. Cuadernos de Administración, [S. l.], v. 36, n. 68, p. 58–70, 2020. DOI: 10.25100/cdea.v36i68.9557. Disponível em: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/9557. Acesso em: 19 dec. 2025.