PÉREZ-BONFANTE, L. A. Proposal for a model of quality measurement and its impact on wealth. Cuadernos de Administración, [S. l.], v. 32, n. 55, p. 7–18, 2016. DOI: 10.25100/cdea.v32i55.4254. Disponível em: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/4254. Acesso em: 18 apr. 2024.