ESCOBAR VALENCIA, M.; MOSQUERA GUERRERO, A. The Conceptual Framework Related to Quality: a Tower of Babel. Cuadernos de Administración, [S. l.], v. 29, n. 50, p. 207–216, 2014. DOI: 10.25100/cdea.v29i50.56. Disponível em: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/56. Acesso em: 7 feb. 2023.