MARULANDA ECHEVERRY, C. E.; BEDOYA RESTREPO, O. M.; CASTAÑO VÉLEZ, A. P. Knowledge management from the organizational culture in call centers in Manizales. Cuadernos de Administración, [S. l.], v. 35, n. 63, p. 15–25, 2019. DOI: 10.25100/cdea.v35i63.6811. Disponível em: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/6811. Acesso em: 29 jun. 2022.