MAYO ALEGRE, J. C. .; LOREDO CARBALLO, N. A.; FERNÁNDEZ COBAS, L. C.; BAUZÁ VÁZQUEZ, E. . The service quality assessment in the banking services context. Cuadernos de Administración, [S. l.], v. 36, n. 68, p. 58–70, 2021. DOI: 10.25100/cdea.v36i68.9557. Disponível em: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/9557. Acesso em: 27 jun. 2022.