Marulanda Echeverry, C. E., O. M. Bedoya Restrepo, and A. P. Castaño Vélez. “Knowledge Management from the Organizational Culture in Call Centers in Manizales”. Cuadernos De Administración, vol. 35, no. 63, Mar. 2019, pp. 15-25, doi:10.25100/cdea.v35i63.6811.