Mayo Alegre, Juan Carlos, Néstor Alberto Loredo Carballo, Luis Carlos Fernández Cobas, and Eriberto Bauzá Vázquez. “The Service Quality Assessment in the Banking Services Context”. Cuadernos de Administración 36, no. 68 (February 13, 2021): 58–70. Accessed March 28, 2024. https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/9557.