Escobar Valencia M, Mosquera Guerrero A. The Conceptual Framework Related to Quality: a Tower of Babel. cuad.adm. [Internet]. 2014 Jan. 31 [cited 2024 Apr. 20];29(50):207-16. Available from: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/56