Mayo Alegre JC, Loredo Carballo NA, Fernández Cobas LC, Bauzá Vázquez E. The service quality assessment in the banking services context. cuad.adm. [Internet]. 2021 Feb. 13 [cited 2024 Apr. 19];36(68):58-70. Available from: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/9557