BERNAL GONZÁLEZ, Idolina; PEDRAZA MELO, Norma Angélica; LAVÍN VERÁSTEGUI, Jesús; MONFORTE GARCÍA, Gabriela. Service quality and users’ satisfaction assessment in the health context in Mexico. Cuadernos de Administración, [S. l.], v. 33, n. 57, 2017. DOI: 10.25100/cdea.v33i57.4510. Disponível em: https://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/4510. Acesso em: 1 feb. 2026.