Trust as a mechanism to improve organizational performance

Abstract

This paper designs and contrasts a relational model between the trust of collaborators in organizations and the performance of the company, mediated by the organizational commitment to learning and the commitment of employees to the company. As key objectives, a double mediation model is tested in the relationship between intra-organizational trust and the firm’s performance, through the organization’s commitment to learning and the commitment of collaborators to the company. Using a 31-item survey, the goodness of the model was evaluated with a sample of 161 individuals from different organizations in southwestern Colombia. The proposed model and its respective adjustment indexes were tested by using structural equations (SEM) modeling and the AMOS software package. The results demonstrate the empirical evidence, by statistically contrasting the model that posits the existence of relationships among the variables of the relational model. The findings made it possible to set parameters for the management of competencies and skills that contribute to the improvement of organizational performance.

Authors

Downloads

Download data is not yet available.

Keywords

Author Biographies


, Universidad Icesi

Full-time Professor, Accounting and Finance Department, School of Administration and Economics. Chemical Engineer, Universidad del Valle, Colombia, Doctor in Business Management, Universitat de Valencia, Spain. 


, CEO, East Pacific Academy

CEO, East Pacific Academy, Cali, Colombia. Business Administrator, Universidad del Valle, Colombia, Doctor in Business Management, Universitat de Valencia, Valencia, Spain.

References

Achtenhagen, L., & Brundin, E. (2016). Entrepreneurship and SME Management Across Africa. Context, Challenges, Cases. (L. Achtenhagen, & E. Brundin, Eds.) Singapore: Springer Singapore. https://doi.org/10.1007/978-981-10-1727-8

Alegre, J., & Chiva, R. (2008). Assessing the impact of organizational learning capability on product innovation performance: An empirical test. Technovation, 28(6), 315-326. https://doi.org/10.1016/j.technovation.2007.09.003

Allen, N. J., & Meyer, J. P. (1996). Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity. Journal of Vocational Behavior, 49(3), 252-276. https://doi.org/10.1006/jvbe.1996.0043

Alsaad, A., Mohamad, R., & Ismail, N.-A. (2017). The moderating role of trust in business to business electronic commerce (B2B EC) adoption. Computers in Human Behavior, 68, 157-169. doi:https://doi.org/10.1016/j.chb.2016.11.040

Bentler, P. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238-246. https://doi.org/10.1037/0033-2909.107.2.238

Bentler, P. M., & Bonnet, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606. https://psycnet.apa.org/doi/10.1037/0033-2909.88.3.588

Bollen, K. A. (1989). Structural Equations With Latent Variables. North Carolina: Wiley-Interscience Publication. doi: 10.1002/9781118619179

Bontis, N., Crossan, M. M., & Hulland, J. (2002). Managing An Organizational Learning System By Aligning Stocks and Flows. Journal of Management Studies , 39(4), 437-439. https://doi.org/10.1111/1467-6486.t01-1-00299

Browne, M., & Cudeck, R. (1993). Testing structural equation models. In B. K.A, & L. J.S. (Eds.), Alternative Ways of Assessing Model Fit (pp. 136-162). Newbury Park, USA: SAGE Publications.

Buenaventura-Vera, G. (2017). The impact of leader self-efficacy on the characteristics of work teams. Intangible Capital, 13(4), 824-849. https://doi.org/10.3926/ic.938

Bueno, E., Ordoñez, P., & Salmador, M.-P. (2004). Towards an integrative model of business, knowledge and organisational learning processes. International Journal of Technology Management, 27(6-7), 562-574. https://doi.org/10.1504/IJTM.2004.004902

Cabrera, J. J., & Urbiola, A. E. (2012). Compromiso organizacional y estrés ocupacional: estudio de caso en una empresa de distribución y venta de gas lp en Costa Rica. Gestión Y Estrategia, 41, 15-28. http://gestionyestrategia.azc.uam.mx/index.php/rge/article/view/85

Camelo, C., García, J., Sousa, E., & Valle, R. (2011). The influence of human resource management on knowledge sharing and innovation in Spain: the mediating role of affective commitment. Journal The International Journal of Human Resource Management, 22(7), 1442 - 1463. https://doi.org/10.1080/09585192.2011.561960

Delgado, L.-E., & Castañeda, D.-I. (2011). Relación entre el capital psicológico y la conducta de compartir conocimiento en el contexto del aprendizaje organizacional. Acta Colombiana de Psicología, 14(1), 61-70. Retrieved from http://www.redalyc.org/articulo.oa?id=79822602006

Dodgson, M. (1993). Organizational Learning: A Review of Some Literatures. Organization Studies, 14(3), 375-394. https://doi.org/10.1177%2F017084069301400303

Fernández, A., Alegre, J., & Chiva, R. (2012). Orientación Emprendedora, Capacidad de Aprendizaje Organizativo y Desempeño Innovador. Journal of Technology Management and Innovation, 7(2), 157-170. http://dx.doi.org/10.4067/S0718-27242012000200013

Ferrin, D. L., Bligh, M., & Kohles, J. C. (2008). It takes two to tango: An interdependence analysis of the spiraling of perceived trustworthiness and cooperation in interpersonal and intergroup relationships. Organizational Behavior and Human Decision Processes, 107(2), 161-178. https://doi.org/10.1016/j.obhdp.2008.02.012

Fiol, C. M., & Lyles, M. A. (1985). Organizational Learning. The Academy of Management Review, 10(4), 803-813. doi:10.2307/258048

García, J., & Real, J. C. (2013). Confianza como consecuencia del compromiso percibido: Implicaciones sobre el aprendizaje y la innovación. Cuadernos de Gestión, 13(1), 95-125. doi:10.5295/cdg.110282jg

Garvin, D. A. (1994). Building a learning organization. Boston: Harvard Business Review.

Gordon, S. (2006). Confianza, reciprocidad y asociatividad: Relación indispensable para el desempeño institucional? Esstudios Sociólogicos, 24(71), 397-421. Retrieved from https://www.jstor.org/stable/40421043

Gudziol, J.-A. (2015). Análisis del efecto del aprendizaje organizativo en el nivel de internacionalización de las empresas, y del papel mediador de la capacidad para competir internacionalmente y de la flexibilidad estratégica. Valencia, España: Universitát de Valencia.

Guinalíu, M., & Jordán, P. (2016). Building trust in the leader of virtual work teams Generación de confianza en el líder de equipos de trabajos virtuales. Spanish Journal of Marketing - ESIC, 20(1), 58-70. https://doi.org/10.1016/j.reimke.2016.01.003

Hernández, R., Fernández, C., & Baptista, P. (2014). Metodología de la Investigación. México D. F., México: McGraw-Hill.

Hult, T. M., Hurley, R. F., & Knight, G. A. (2004). Innovativeness: Its antecedents and impact on business performance. Industrial Marketing Management, 33(5), 429-438. https://doi.org/10.1016/j.indmarman.2003.08.015

Jain, M., Khalil, S., Johnston, W. J., & Cheng, J. M.-S. (2014). The performance implications of power–trust relationship: The moderating role of commitment in the supplier–retailer relationship. Industrial Marketing Management, 43(2), 312-321. https://doi.org/10.1016/j.indmarman.2013.09.001

Koc, T., & Ceylan, C. (2007). Factors impacting the innovative capacity in large-scale companies. Technovation, 27(5), 105-114. https://doi.org/10.1016/j.technovation.2005.10.002

Krishnaven, R., & Ramkumar, N. (2008). Revalidation Process for Established Instruments: A Case of Meyer and Allens Organizational Commitment Scale. The IUP Journal of Organizational Behavior, 7(2), 7-18. https://www.psgjcrm.com/journals/index.php/jcrm/article/view/18

Lynn, L. K., Laosirihongthong, T., & Chan, C. C. (2006). A Case Study Of Learning In A Thai manfacturing organization. Journal of Applied Business Research, 22(2), 49-60. https://doi.org/10.19030/jabr.v22i2.1435

Marsh, H., & Hocevar , D. (1985). Application of confirmatory factor analysis to the study of self-concept: First- and higher-order factor models and their invariance across groups. Psychological Bulletin, 97(3), 562-582. https://doi.org/10.1037/0033-2909.97.3.562

Morales , P., Urosa, B., & Blanco, A. (1993). Construcción de escalas de actitudes tipo Likert. Una Guía práctica. Madrid, España: La Muralla.

Mossholder, K. W., Richardson, H. A., & Settoon, R. P. (2011). Human resources system and helping in organization: A relational perspective. Academy of Management Review, 36(1), 33-52. doi:10.5465/AMR.2011.55662500

Otzen, T., & Manterola, C. (2017). Técnicas de Muestreo sobre una Población a Estudio. International Journal of Morphology, 35(1), 227-232. http://dx.doi.org/10.4067/S0717-95022017000100037

Schwepker, C. H., & Good, D. J. (2012). Sales Quotas: Unintended Consequences on Trust in Organization, Customer-Oriented Selling, and Sales Performance. Journal of Marketing Theory & Practice, 20(4), 437-452. https://doi.org/10.2753/MTP1069-6679200406

Shi, X., & Liao, Z. (2015). Inter-firm dependence, inter-firm trust, and operational performance: The mediating effect of e-business integration. Information & Management, 52(8), 943-950. https://doi.org/10.1016/j.im.2015.06.010

Shi, X., & Liao, Z. (2015). Inter-firm dependence, inter-firm trust, and operational performance: The mediating effect of e-business integration. Information & Management, 52(8), 943-950. https://doi.org/10.1016/j.im.2015.06.010

Slater, S. F., & Narver, J. C. (1995). Market Orientation and the Learning Organization. Journal of Marketing, 59(3), 63-74. doi:10.2307/1252120

Stanley, L. J., & McDowell, W. (2014). The role of interorganizational trust and organizational efficacy in family and nonfamily firms. Journal of Family Business Strategy, 5(3), 264-275. https://doi.org/10.1016/j.jfbs.2013.07.001

Tamer, I., & Dereli, B. (2014). The relationship between interpersonal trust, peer support and organizational commitment. Bireylerarasi Güven, Işgören Desteği ve Örgütsel Bağlilik Ilişkisi, 11(42), 175-196. https://doi.org/10.14783/od.v11i42.5000065518

Published
2020-06-09
| 223 |
How to Cite
Buenaventura-Vera, G., & Gudziol, J. (2020). Trust as a mechanism to improve organizational performance. Cuadernos De Administración, 36(66), 53-63. https://doi.org/10.25100/cdea.v36i66.7897
Section
Research